Returns & Refunds
We are happy to assist.
We will only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org or call us on 0421 577 450 so we can assist you.
All returns must have a RAN (Return Authorisation Number). If you wish to obtain one, please request one by emailing: email@example.com
Customers can receive an exchange for change of mind, however refunds are not available for change of mind returns. It is up to you to return the product and the original packaging, un-decorated, re-sell able, folded with all labels attached, you will incur a 10% restocking fee.
Our returns policy lasts for 14 days from delivery date. After this, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be in ‘as new’ condition (unused, in the same condition you received it and in its original packaging.) You will need to provide us with a receipt, order number or proof of purchase and a RAN (Return Authorisation Number).
Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item, and whether this has been approved or rejected for a refund. If approved, your refund will be processed and a credit will be applied to your original card or payment method within 48hrs.
When returning please provide us with the following information:
- What item(s) is being returned (with name, code and size)
- Invoice number for order
- Reason for return (if damaged or faulty we will ask that you send us photo proof)
- RAN (Return Authorisation Number) Form
- Faulty or damaged goods after being dispatched
- Clear signs of being worn (make up or marks)
- Sale items, sample items or discontinued products
- Embroidered or decorated garments
LATE OR MISSING REFUNDS
Please call or email to discuss the fault or confirm the terms of any manufacturer’s warranty. Depending on the nature of the fault, Westcoast Workwear will arrange a repair, exchange or credit(excluding postage fee). Proof of purchase will be required.
To return your product please:
Email to: firstname.lastname@example.org Mail to: Westcoast Workwear, 8-10 Gravel Pits Road, South Geelong, Vic, 3220, Australia.
If you are shipping items over $75, consider a track able shipping service or insurance. We do not guarantee that we will receive your returned item.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, please check your bank account again first.
Please contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com or call us on 0421 577 450 and we can assist.